Do you offer free shipping?
We happily offer free shipping for $50+ orders within the United States. Your order will ship via DHL. All orders are shipped out of our warehouse in Ohio.
We happily offer free shipping for $50+ orders within the United States. Your order will ship via DHL. All orders are shipped out of our warehouse in Ohio.
All orders will be processed and shipped within 2-3 business days after your order is placed. Our business hours are Monday through Friday from 9am-5pm PST. If you place an order on a Friday, your order will ship by Tuesday the following week, given
We ship all standard shipping orders via DHL. We also offer expedited shipping at an additional cost. PLEASE NOTE: Allow 2-3 business days for processing before your package is shipped per the expedited shipping selected. Orders placed with 2-Day Shi
If for any reason you are unsatisfied with K18, you may request to return or replace products within 6 months of the date of purchase for orders placed directly through our website. Please NOTE: We only process replacements or returns for products pu
To return your item, please contact a customer service representative at 1-844-564-0382 or via email at [email protected]. Our business hours are Monday-Friday from 9am-5pm PST.
Please allow up to two weeks for your refund to appear on your credit card statement, each financial institution varies.
If your order from K18 arrives damaged and/or unusable, please contact a customer service representative at 1-844-564-0382 or at [email protected]. Our business hours are Monday-Friday from 9am-5pm.