Shipping & Returns
Do you offer free shipping?
We offer free shipping on all U.S. orders of $50 or more. Depending on which warehouse fulfills your order, packages are shipped via DHL, USPS, UPS, or FedEx. Currently, we have warehouses located in Los Angeles, CA, and Ohio, ensuring timely deliver
How quickly can you ship my items?
All orders are processed and shipped within 3 business days. Our business hours are Monday–Thursday, 9:00 AM–5:00 PM and Friday 9:00AM-2:00PM PST. Orders placed on Fridays will typically ship by the following Tuesday unless Monday is a holiday.
What shipping methods do you use?
We ship all standard orders via USPS, DHL, UPS, or FedEx, depending on the warehouse fulfilling your order. Expedite shipping options are also available at an additional cost. Please Note: Orders require 3 business days for processing before being sh
What is your return/exchange policy?
If for any reason you are unsatisfied with K18, you may request to return or replace products within 6 months of the date of purchase for orders placed directly through our website. Please Note: We only process replacements or returns for products pu
How do I process a return?
To return your item, please contact a customer service representative at 1-844-564-0382 or via email at [email protected]. Our business hours are Monday- Thursday 9:00AM-5:00PM and Friday 9:00AM-2:00PM PST.
When will my credit card be refunded?
Please allow up to two weeks for your refund to appear on your credit card statement, each financial institution varies.
What happens if my product arrives damaged?
If your order from K18 arrives damaged and/or unusable, please contact a customer service representative at 1-844-564-0382 or at [email protected]. Our business hours are Monday-Friday from 9am-5pm.