Orders
Where is my order?
All orders are shipped within 3 business days from the date of purchase (excluding weekends and holidays). You will receive an order confirmation email, and once your order ships, a shipping confirmation email with tracking information will be sent t
What is the status of my order?
Once your order ships, you’ll receive a confirmation email with your tracking information. If you have any questions, please contact our Customer Service team at 1-844-564-0382 or [email protected]. Our business hours are Monday–Thursday, 9:00 AM–5:0
How do I change or cancel an order?
If you would like to cancel your order, please contact us immediately at 1-844-564-0382 or [email protected]. Our system is designed to process orders quickly, but we will do our best to accommodate your request. Once your order has entered the shipp
When will my credit card be charged?
Your credit card will be charged at checkout. When your order is placed an email confirmation will be sent.
What are my payment options
We accept Visa, Mastercard, American Express, Google Pay, Apple Pay and PayPal.
Do you collect taxes on purchases?
We currently collect tax from: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, New York, North Caro
Do you have a price match policy?
If an item changes price within 7 days of purchase, we will gladly price match it for you. Please Note: All K18 products must be purchased directly from our website. This policy does not extend to our salon partner promotions.
Do you accept cash, CODs or checks?
Unfortunately, we cannot accept CODs, cash, checks, or collect calls.
Is my personal information and credit card information safe?
We’ve taken steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an e