All orders will ship within 2-3 business days from purchase. You will receive an order confirmation email. Once your order ships, you will receive an alert via email with the tracking information. Please NOTE: Due to the current pandemic, FedEx has b
Once your order is shipped, you will receive an alert via email with your tracking information. Please contact our customer service department at 1-844-564-0382 or via email at [email protected]. Our business hours are Monday-Friday from 9-5pm PST.
If you would like to cancel your order, please call us immediately at 1-844-564-0382 or contact us at [email protected]. Please keep in mind our system is designed to fulfill orders as quickly as possible. We will make every effort to accommodate you
Your credit card will be charged at checkout. When your order is placed an email confirmation will be sent.
We accept Visa, Mastercard, American Express, Google Pay, Apple Pay and PayPal.
We currently collect tax from: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, New York, North Caro
If an item changes price within 7 days of purchase, we will gladly price match it for you. Please Note: All K18 products must be purchased directly from our website. This policy does not extend to our salon partner promotions.
Unfortunately, we cannot accept CODs, cash, checks, or collect calls.
We’ve taken steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an e